Why IT Support ?

With the increasing reliance on technology in various industries, there is a growing demand for skilled professionals who can provide technical support, maintain, and protect network infrastructure and manage cloud services. This indicates the career outlook for IT Support, and its related fields such as Network administration, Cybersecurity and Cloud Administration, are highly promising. More info

Entering an IT Support career provides a versatile skill set, including technical proficiency, customer service, problem-solving, communication, and adaptability. These skills enable seamless transitions into specialized roles such as Network Administration, Cybersecurity roles, and Cloud Engineering. As an IT Support professional, you can evolve your expertise and contribute to the dynamic landscapes of network management, cybersecurity, and cloud services. More info

These are the main responsibilities of IT support professionals, all of which will be covered during the program:

• Technical assistance and support for hardware, software, Network and Online services
• Configuring computer systems, networks, peripherals and online services for End-users
• Installing and updating software applications and operating systems
• Monitoring and maintaining computer systems, networks and online services
• Assisting with user account management
• Conducting system backups and data recovery
• Collaborating with other IT teams and Tiers to resolve complex issues
• Document activities and create knowledge base articles.
• Offering training and guidance to end-users on technology usage
• Ensuring systems and data security and adherence to IT policies
• Keeping up to date with related technology trends and advancements